How do users judge an airline considering the booking classes? Well, check it out yourself:

• First Class
• Business Class
• Economy

Position	Airline	4,165 Ratings	Top reason positive	Top reason negative
1	Emirates Airlines	4.7	Lounge	On board staff
2	Continental Airlines	4.5	Punctuality	Punctuality
3	Alaska Airlines	4.5	On board staff
4	Lufthansa	4.3	Seating comfort	Honesty
5	United Airlines	4.1	On board staff	Meals and drinks
6	Thai Airways	4.0	On board staff	Price-performance-ratio
7	US Airways	3.9	Punctuality	Punctuality
8	Northwest Airlines	3.9	On board staff	On board staff
9	Delta Air Lines	3.9	Punctuality	Punctuality
10	American Airlines	3.9	On board staff	Punctuality

*Note: Considered were overall ratings for routes since 2008, which represent more than 2.0% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken

Position	Airline	15,187 Ratings	Top reason positive	Top reason negative
1	Singapore Airlines	4.6	On board staff	Seating comfort
2	Emirates Airlines	4.3	Seating comfort	Seating comfort
3	Austrian	4.2	Meals and drinks	Seating comfort
4	SWISS	4.2	On board staff	Meals and drinks
5	Lufthansa	4.2	On board staff	Punctuality
6	Delta Air Lines	4.1	Seating comfort	On board staff
7	British Airways	4.1	On board staff	Punctuality
8	Air France	4.0	Price-performance-ratio	Punctuality
9	Thai Airways	4.0	On board staff	Seating comfort
10	SAS Scandinavian Airlines	3.8	On board staff	Meals and drinks
11	United Airlines	3.7	On board staff	Seating comfort
12	KLM Royal Dutch Airlines	3.6	On board staff	Meals and drinks

*Note: Considered were overall ratings for routes since 2008, which represent more than 2.2% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken

Position	Airline	108,457 Ratings	Top reason positive	Top reason negative
1	SWISS	4.2	On board staff	Punctuality
2	Lufthansa	4.1	Punctuality	Punctuality
3	Air Berlin	3.9	Price-performance-ratio	Punctuality
4	KLM Royal Dutch Airlines	3.9	On board staff	Meals and drinks
5	Air France	3.8	Price-performance-ratio	Punctuality
6	British Airways	3.8	Punctuality	Punctuality
7	Delta Air Lines	3.8	Punctuality	Punctuality
8	Ryanair	3.5	Price-performance-ratio	Seating comfort
9	easyJet	3.5	Price-performance-ratio	Punctuality
10	SAS Scandinavian Airlines	3.5	Punctuality	Meals and drinks
11	United Airlines	3.4	Punctuality	Punctuality

*Note: Considered were overall ratings for routes since 2008, which represent more than 1.8% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken

These ratings reflect the opinion of the FlightMemory's and FlugStatistik's user and do not represent the opinion of the site publishers.