How do users judge an airline considering the booking classes? Well, check it out yourself:

• First Class
• Business Class
• Economy

Position	Airline	15,377 Ratings	Top reason positive	Top reason negative
1	SWISS	4.7	Meals and drinks	Meals and drinks
2	Alaska airlines	4.6	On board staff	On board staff
3	Continental Airlines	4.5	Others	Punctuality
4	Lufthansa	4.5	Seating comfort	Honesty
5	British Airways	4.2	Others	Punctuality
6	Delta Air Lines	4.0	Punctuality	Punctuality
7	United Airlines	3.9	On board staff	Punctuality
8	Air China	3.9	On board staff	Punctuality
9	American Airlines	3.9	Punctuality	Punctuality
10	US Airways	3.8	Seating comfort	Seating comfort

*Note: Considered were overall ratings for routes since 2008, which represent more than 2.5% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken

Position	Airline	66,449 Ratings	Top reason positive	Top reason negative
1	Qatar Airways	4.6	Meals and drinks	On board staff
2	Emirates Airlines	4.4	Seating comfort	Punctuality
3	SWISS	4.2	On board staff	Meals and drinks
4	Lufthansa	4.1	On board staff	Punctuality
5	Air France	4.0	Price-performance-ratio	Punctuality
6	British Airways	3.9	On board staff	Punctuality
7	KLM Royal Dutch Airlines	3.9	On board staff	Punctuality
8	American Airlines	3.7	Seating comfort	Punctuality
9	United Airlines	3.6	On board staff	On board staff

*Note: Considered were overall ratings for routes since 2008, which represent more than 2.3% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken

Position	Airline	421,160 Ratings	Top reason positive	Top reason negative
1	SWISS	4.2	Price-performance-ratio	Punctuality
2	Lufthansa	4.1	Punctuality	Punctuality
3	KLM Royal Dutch Airlines	4.0	On board staff	Meals and drinks
4	Delta Air Lines	3.9	Punctuality	Punctuality
5	Wizz Air	3.8	Price-performance-ratio	Punctuality
6	British Airways	3.8	Punctuality	Punctuality
7	Air Berlin	3.8	Price-performance-ratio	Punctuality
8	LOT Polish Airlines	3.8	Punctuality	Punctuality
9	Air France	3.7	Price-performance-ratio	Punctuality
10	easyJet	3.6	Price-performance-ratio	Punctuality
11	Ryanair	3.5	Price-performance-ratio	Seating comfort
12	United Airlines	3.4	Others	Punctuality

*Note: Considered were overall ratings for routes since 2008, which represent more than 1.9% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken

These ratings reflect the opinion of the FlightMemory's and FlugStatistik's user and do not represent the opinion of the site publishers.