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Community - The ratings of our users spilt by booking class

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How do users judge an airline considering the booking classes? Well, check it out yourself:

Ratings Airlines - First Class

     from best to worst*

Position Airline   12,481 Ratings  Top reason positive  Top reason negative 
1  Swiss   4.8  On board staff  Meals and drinks 
2  Lufthansa   4.6  Seating comfort  Honesty 
3  Alaska airlines   4.5  On board staff  On board staff 
4  British Airways   4.2  Others  Punctuality 
5  Delta Air Lines   4.1  Punctuality  Punctuality 
6  Air China   4.0  On board staff  Punctuality 
7  United Airlines   3.9  On board staff  Punctuality 
8  American Airlines   3.8  Punctuality  Punctuality 
*Note: Considered were overall ratings for routes since 2008, which represent more than 2.5% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken

Ratings Airlines - Business Class

     from best to worst*

Position Airline   61,199 Ratings  Top reason positive  Top reason negative 
1  Qatar Airways   4.6  Meals and drinks  On board staff 
2  Emirates Airlines   4.5  Seating comfort  Punctuality 
3  Swiss   4.2  On board staff  Punctuality 
4  Turkish Airlines   4.2  Meals and drinks  Punctuality 
5  Lufthansa   4.1  On board staff  Punctuality 
6  Air France   4.1  Price-performance-ratio  Punctuality 
7  KLM Royal Dutch Airlines   4.0  On board staff  Punctuality 
8  British Airways   3.9  Others  Punctuality 
9  American Airlines   3.8  Price-performance-ratio  Punctuality 
10  United Airlines   3.6  On board staff  On board staff 
*Note: Considered were overall ratings for routes since 2008, which represent more than 2.3% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken

Ratings Airlines - Economy Class

     from best to worst*

Position Airline   334,957 Ratings  Top reason positive  Top reason negative 
1  Swiss   4.2  Price-performance-ratio  Punctuality 
2  Lufthansa   4.1  Punctuality  Punctuality 
3  KLM Royal Dutch Airlines   4.0  Punctuality  Punctuality 
4  Delta Air Lines   4.0  Punctuality  Punctuality 
5  British Airways   3.8  Punctuality  Punctuality 
6  Air France   3.8  Price-performance-ratio  Punctuality 
7  LOT Polish Airlines   3.8  Punctuality  Punctuality 
8  Wizz Air   3.7  Price-performance-ratio  Punctuality 
9  Air Berlin   3.7  Punctuality  Punctuality 
10  easyJet   3.7  Price-performance-ratio  Punctuality 
11  American Airlines   3.6  Punctuality  Punctuality 
12  Ryanair   3.5  Price-performance-ratio  Seating comfort 
13  United Airlines   3.5  Others  Punctuality 
*Note: Considered were overall ratings for routes since 2008, which represent more than 1.9% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken

These ratings reflect the opinion of the FlightMemory's and FlugStatistik's user and do not represent the opinion of the site publishers.

Data point portrayed: 2025-10-28 08:20:01 (run daily)