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Community - The ratings of our users spilt by booking class

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How do users judge an airline considering the booking classes? Well, check it out yourself:


Ratings Airlines - First Class

    from best to worst*

Position Airline   13,624 Ratings  Top reason positive  Top reason negative 
1  Continental Airlines   4.5  Others  Punctuality 
2  Alaska Airlines   4.5  On board staff  Meals and drinks 
3  Lufthansa   4.5  Seating comfort  Honesty 
4  British Airways   4.2  Others  Punctuality 
5  Delta Air Lines   4.0  Punctuality  Punctuality 
6  China Eastern   4.0  On board staff  Others 
7  United Airlines   3.9  On board staff  Punctuality 
8  American Airlines   3.9  Punctuality  Punctuality 
9  US Airways   3.9  Seating comfort  Seating comfort 
10  Air China   3.9  On board staff  Punctuality 
*Note: Considered were overall ratings for routes since 2008, which represent more than 2.5% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken


Ratings Airlines - Business Class

    from best to worst*

Position Airline   55,171 Ratings  Top reason positive  Top reason negative 
1  Qatar Airways   4.6  Meals and drinks  Punctuality 
2  Cathay Pacific   4.5  On board staff  Punctuality 
3  Emirates Airlines   4.4  Seating comfort  Punctuality 
4  Austrian   4.3  Meals and drinks  Seating comfort 
5  SWISS   4.2  On board staff  Punctuality 
6  Lufthansa   4.2  On board staff  Punctuality 
7  Thai Airways   4.1  On board staff  Seating comfort 
8  Air France   3.9  Price-performance-ratio  Punctuality 
9  British Airways   3.9  On board staff  Punctuality 
10  KLM Royal Dutch Airlines   3.8  On board staff  Punctuality 
11  United Airlines   3.7  On board staff  Meals and drinks 
*Note: Considered were overall ratings for routes since 2008, which represent more than 2.3% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken


Ratings Airlines - Economy Class

    from best to worst*

Position Airline   374,525 Ratings  Top reason positive  Top reason negative 
1  SWISS   4.2  Price-performance-ratio  Punctuality 
2  Lufthansa   4.1  Punctuality  Punctuality 
3  KLM Royal Dutch Airlines   3.9  On board staff  Meals and drinks 
4  Delta Air Lines   3.8  Punctuality  Punctuality 
5  Air Berlin   3.8  Price-performance-ratio  Punctuality 
6  British Airways   3.8  Punctuality  Punctuality 
7  Air France   3.7  Price-performance-ratio  Punctuality 
8  SAS Scandinavian Airlines   3.6  Punctuality  Meals and drinks 
9  easyJet   3.6  Price-performance-ratio  Punctuality 
10  Ryanair   3.5  Price-performance-ratio  Seating comfort 
11  United Airlines   3.4  Punctuality  Punctuality 
*Note: Considered were overall ratings for routes since 2008, which represent more than 1.9% of all overall ratings and which have been rated by different user. The overall ratings are displayed on the routes taken


These ratings reflect the opinion of the FlightMemory's and FlugStatistik's user and do not represent the opinion of the site publishers.

Data point portrayed: 2019-10-15 08:20:01 (run daily)